A Cool Business
AZ Perfect Comfort offers a wide range of HVAC systems and services
AZ Perfect Comfort is a full-service air conditioning and heating company that installs and services a wide range of climate control and related systems including central air conditioners and heat pumps, water heaters, air purifiers, air cleaners, humidifiers, ventilators and other indoor air quality systems.
The husband and wife team of John and Robin McCombs originally hails from Iowa and are the owners and founders of AZ Perfect Comfort. A job transfer for John back in 2004 brought the couple to the Valley. Robin’s background was originally in nursing, and John was working in corporate America.
“We chose the HVAC industry because we felt there was a need for a good, honest, ethical contractor,” Robin McCombs explains. “We felt we could bring that to the business and start a company that was based on values and ethics and not taking advantage of customers.” They founded AZ Perfect Comfort in 2015 and service mostly homes and businesses in the North and West Valleys.
They are committed to offering the best in customer care via their highly trained technicians, who are company employees and not paid on commission. All technicians with AZ Perfect Comfort are hourly employees. “They are not commission-based, so they’re not trying to sell something that the customer doesn’t need,” McCombs says.
Most AZ Perfect Comfort technicians are NATE certified, which means they’ve shown their ability to maintain and repair all makes and models of heating and cooling equipment. Additionally, technicians undergo factory training and ongoing professional development. The extensive training allows technicians to complete most repairs.
Since 2015, the feedback from customers has been stellar. “We didn’t come from the HVAC industry, so we started out with zero customers,” McCombs explains. “Every single customer has been found through networking groups and marketing. We’ve built up a really good reputation, and we work hard to make sure our customers are well taken care of.” She adds the company enjoys five-star Google reviews across the board.
Arizona’s brutal weather can be hard on AC and heating systems, but McCombs has three easy suggestions to help keep units in good shape throughout the year. The first is to receive routine maintenance every spring and fall. During an AC check-up, items like wiring, capacitors and refrigerant levels are examined. “This will let us catch small problems before they become big problems,” she says.
Secondly, indoor and outdoor coils should be cleaned frequently to ensure that a heating and cooling system is running at maximum efficiency. Finally, one of the easiest things to do is to routinely change air filters. McCombs explains, “Dirty air filters are the number one cause of compressor failure.”
“When we acquire a new customer, our new customers are much more than just a number,” McCombs says. “We remember their names, and we really bring them in and make them part of the family. From the office personnel to the technicians, we care about those customers more than just a monetary transaction.”
AZ Perfect Comfort
26 W. Lone Cactus Drive, Suite 400
Leave a Comment
You must be logged in to post a comment.